Вакансия • Customer Support Specialist (Night Shifts, USA/CAN Hours), США
Mellow (by Solar Staff) is a global fintech company that helps businesses build and manage talent pools of freelancers, contractors, and contingent workers.
We are currently looking for a Support Specialist who is ready to assist our B2B-clients!
Responsibilities
- Assist corporate clients in resolving issues and provide platform-related consultations (primarily via chats)
- Gather product feedback and document client requests
- Collaborate with other departments, escalating requests when necessary
- Update and expand the Knowledge Base.
Requirements
- Strong empathy, active listening skills, and the ability to find solutions for clients
- At least 1 year of experience in customer support
- English proficiency at С2 level (both written and spoken)
- Russian proficiency at B2+ level
- Experience living or working in an English-speaking country, with a strong understanding of cultural nuances.
Nice to Have
- Conversational proficiency in Spanish or Portuguese knowledge of other foreign languages is a plus
- Experience working with Intercom, Jira, Confluence
- Experience in B2B fintech
- Experience in writing Knowledge Base articles or other text-based content.
Work Schedule
- During the probation period: starting from 07:00 GMT
- After the probation period: starting from 17:00 GMT
We offer
- Full remote worldwide
- Comfortable collaboration within the team
- Regular salary reviews - ensuring to always remain competitive in the market
- Competitive compensation and solid benefits package.
ПОДЕЛИТЬСЯ
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Работа в городах России - свежие вакансии (469925) на Kit-Jobs.Ru: Вакансия работодателя • Solar Staff - Customer Support Specialist (Night Shifts, USA/CAN Hours), США. Здесь Вы можете ознакомиться с вакансией работодателя бесплатно онлайн.
Наш портал является бесплатным онлайн сервисом поиска работы по базе вакансий от прямых работодателей, по размеру заработной платы и прочим параметрам в регионе США. На портале также имеются такие разделы как: ежедневно обновляемая база свежих вакансий по всем городам России, юридические консультации, сервисы, форма для создания резюме онлайн в формате .DOC, новости рынка труда России и другие разделы.