Работа в России, вакансия - RAN Support Engineer • Алматы - id282

• Handle customer issues (via CSR handling tool – CSP)

• Assure the customer’s requests are according to the scope of service included in the contract, avoiding over delivery to generate AoS

• Act as Investigation Leader with the responsibility to own E2E CSR investigation and progress and drive towards the support and maintenance organization

• Act as Customer Technical Lead responsible to drive customer operational and technical issues and regular tracking of CSR status to ensure CSR SLA fulfilment, working closely with Service Delivery Manager (SDM)

• Handle Software Update Management (SUM) Drive knowledge transfer & re-use content from the Structured Knowledge Management Process

• Handle dedicated support for customers located in Kazakhstan, including onsite intervention to customer premises whenever requested by the customer and when customer issues cannot be solved remotely (both in Emergency and Normal CSR handling)

• Handle Customer Support Activities for the customers in CU SEME, located in Eurasia, Western Balkan Area and potentially outside this area if needed

• Manage Customer Relationship, setup operational performance and delivery, secure delivery process and procedure

• Identify new business opportunities

• Follow CS process, models & strategy

• Be part of Emergency Service Roster, delivering 24/7 Emergency support for RAN domain for the customers in the scope of Customer Support contracts

• Problem Management handling: Emergency Review Boards, handling GOLS messages, participation in RCAs

• Education: Academic degree, minimum on bachelor level, in engineering (Telecom)

• Min years of experience: 5 Years

• Work experience: Customer facing role, Technical support role

• Demonstrated ability: Radio Access Networks, 2G/3G/4G/5G, Cloud solution competence is a plus

• RAN Network architectures knowledge

• Negotiation & argumentation skills

• Planning & organizing skills

• Delivering results & meeting customer expectations

• Presentation & communication skill

• Working with people, Team working skills

• Knowledge Sharing & Collaboration skills

• Applying expertise & technology

• Proficient in English and Kazakh/Russian language.

Conditions

• Annual bonus depending on the achievement of company goals and results
• Recognition awards and distinctions
• Vacation (regular up to 28 calendar days) + additional vacation for family events
• Lunch allowances
• Medical Insurance
• Life Insurance
• Mobile terminals with monthly subscription
• Hybrid work with great flexibility
• Work from home allowance to cover internet and utilities costs
• Training & professional development programs
• Free access to recognized learning platforms (SkillSoft, Coursera)
• Opportunity to work in an international environment