Работа в России, вакансия - Payment Specialist • Минск - id372

In the international holding company specializing in exclusive iGaming projects, we are in search of a Payment Specialist.

Responsibilities:
- Handling requests in Slack (addressing issues, responding to player tickets, working with payment system back offices, escalating payment-related queries to providers)
- Resolving issues with players/support agents related to payment systems
- Monitoring reposts and metrics and ensuring a successful flow of transactions in Devcode
- Timely informing players about issues with fund deposits/withdrawals (based on Devcode and the payment system back office)
- Updating transaction statuses in Devcode and PSP BOs
- Analyzing player transaction patterns
- Creating tasks in Jira
- Interacting with payment systems
- Risk management, consulting with payment staff
- Providing monthly reports to the group lead
- Creating/modifying procedures.

Requirements:
- Relevant experience in the iGaming industry, preferably in a similar role
- Fluent English or another language is a plus
- Analytical mindset with attention to detail
- Ability to work independently and flexibly handle task rotations
- Prioritization skills and time management
- Reliability, a high level of integrity, and strong work ethics.

Additional Considerations:
- Transaction analysis experience
- Experience in technical support and integration solution support.

Conditions:
- Competitive salary
- Challenging, interesting, and diverse tasks
- Opportunities for career growth
- Professional development opportunities (conferences, literature, a highly experienced team).