Jobs, fresher vacancy - Guest Services Supervisor • UK

Company: JLL

UK

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Guest Services SupervisorThe role of a Guest Services Supervisor is to ensure the highest levels of client and visitor care. To consistently deliver service excellence as a role model and to drive Guest Services Ambassadors and Coordinators to provide seamless visitor experience, and all reception duties are attended to. A highly self-motivated individual who has an instinctive customer centric approach that anticipates our HSBC colleagues & customer’s needs in line with the CX vision “enabling opportunities for everyone to flourish”.Reporting to Guest Services Manager HSBC – 8 Canada SquareWorking hours/pattern Monday to Friday on a rotational basis, 40 hours per week. Flexibility is essential to support events and key business activity.Key responsibilities Customer Focus To ensure that all visitors experience service excellence consistently, with the Guest Service Ambassadors providing a warm, courteous, and prompt welcome on arrival and throughout the client journeyTo collate customer feedback on an ongoing basis via Corrigo and follow-up with customers to ensure resolutionTo ensure accurate information is available for Guest Services Ambassadors to provide local area knowledge and liaise as a point of contact between clients and hostsLiaising with PA/EA teams, clients & visitors and providing excellent customer service – encouraging the team to deliver “wow” moments when the opportunity arisesMonitoring mobile reception technology to ensure functionality and Guest Services Ambassadors are delivering service fluently and in harmony with VgreetProactively deal with enquiries, requests or complaints in person, via the telephone or email, in a timely and professional manner ensuring effective problem resolutionEnsure a commitment to service excellence recognising guest service ambassadors and colleagues with service STARsLeadership AccountabilityTo lead the team’s awareness of business and team activity with regular and ad-hoc communicationStrategically rota the team according to VIP events and transfer floor meetingsProvide administration support, having full working knowledge of Asure visitor management, room and desk booking system to support guests or HSBC colleagues with any queriesEnsure meeting rooms are kept to the required standards and ready for use at all times using the Corrigo FM processEnsure that all times the Guest Services team are adhering to the highest levels of personal presentation / appearance and wearing the correct uniformOrganise excellence-audits and scorecards of the Guest Services areas to ensure reception desks/ Vgreet, guest waiting areas and client suites are always maintained to highest standards of tidiness and cleanlinessSupport a culture of continuous learning within the team, supporting them on their journey of being a customer services professional with short takes etc with the Guest services Supervisor being the “trained trainer”Proactive Guest Services Operation and CommunicationAdaptable to work throughout the Guest Services operation including main building reception, internal reception spaces and Guest Services Hub providing leadership support appropriatelyCommunicate effectively the management team, displaying accuracy and attention to detail both in verbal and written communicationMaintain a strong awareness of business activity communicating all updates with Guest Services Ambassadors whilst building strong and lasting relationshipsEscalate any new / ongoing / potential issues and complaints to the Guest Services Deputy Manager so that they are addressed accordinglyOrganise the training of new Guest Services team members including induction plans and reviewsTo support and guide all Guest Service Ambassadors and Coordinators with their daily tasks and personal development, to help improve each individual and overall service standards for the clientPerson Specification/RequirementsAt least 2 years experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airlineSelf-motivated service leader committed to driving service excellencePossesses fluency in leading reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methodsAbility to demonstrate empathy, excellent customer service and practical skillsOperational knowledge of all reception services and standard operating proceduresMust have excellent organisational skills and good attention to detailProfessional and high standard of overall communicationShould have an excellent and positive “can do attitude” and a great team player and leaderAble to work in a busy and pressurised environment providing a discreet and personalised service.From time to time the company may require you to work at other sites, on projects, company development, site visits or similar. You will also positively represent the company at all times along with being present in the workplace at critical times of operation. #LI-JA1Location: On-site –London, GBRJob Tags:HiringIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.