Jobs in London - Neighbourhood Officer • South East London

Company: Novax Recruitment Ltd

South East London

About the Role: An opportunity has arisen for an experienced Senior Neighbourhood Housing Officer to join a dynamic housing team within the London Borough of Lambeth. This role is responsible for supervising a team of Neighbourhood Housing Officers, Assistant Neighbourhood Housing Officers, and Estate Caretaking staff, ensuring the delivery of a high-quality frontline housing service to tenants, leaseholders, and key stakeholders. Key Responsibilities: Supervise and coordinate a team, ensuring effective service delivery, performance management, and staff development. Oversee tenancy and estate management, including tenancy enforcement, anti-social behaviour cases, and resident engagement. Manage housing casework, ensuring compliance with tenancy agreements and council policies. Work closely with tenant and resident associations, ensuring effective communication and issue resolution. Ensure compliance with health and safety regulations, financial controls, and legal requirements. Conduct estate inspections, monitor contract compliance, and oversee maintenance services. Respond promptly to complaints, member enquiries, and disputes, ensuring effective resolutions. Requirements: Previous experience in social housing, housing management, or a related field. Strong knowledge of housing legislation, tenancy enforcement, and best practices. Experience supervising teams, handling complex tenancy issues, and managing performance. Excellent communication and stakeholder management skills. Ability to work flexibly, including occasional evening and weekend meetings. How to Apply: If you are an experienced housing professional looking for a challenging yet rewarding role, apply now with your CV and a cover letter outlining your relevant experience.