Vacancy • Customer Support Administrator - 4 Month Contract - London
New,
2025-04-21Jobs • London
£ 25959.88 per annum
Company: Ochre
Location:
UK
Job DescriptionWorking within our Operations Team the Customer Support Administrator is primarily responsible for handling inbound customer queries and issues. The support team are an essential part of the artist /fan relationships that we help to build.The Customer Support Assistant’s role is not just to solve an individual customer problem, but to find the root of the issue and help to solve that. As well as working collaboratively with other members of the operations team, you will liaise with other areas of the business to improve the fan experience and continuously improve our processes.Alongside handling Customer Service, you will assist the team working on operational tasks such as store-building, logistical tasks, supporting marketing campaigns, and responding to client requests.
Updated: 22 April 2025
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