Jobs, fresher vacancy - Contract Contact Centre Executive • Manchester

Company: BHUK Bright Horizons Family Solutions Limited UK

Manchester

Job Title: Contract Contact Centre ExecutiveLocation: Remote with weekly travel to our Manchester officeFull Time: After Training: Shift Pattern is 8 hours between 7am-7pmType / Days: Fixed Term Contract until September 2025 / Monday to Friday / Permanent Opportunity for the right candidatesSalary: £22,432k per annum (pro rata for contract period)Training Course due to start: 14/4/25 (Paid Training for 3 weeks) * 2 places leftTraining Course due to start: 6/5/25 (Paid Training for 3 weeks)The RoleThe primary purpose of the Contact Centre Executive is to deliver an exceptional Customer service experience to all incoming calls. You will be accountable for following up on all enquires, ultimately growing revenue and securing Back up Care.What We Can Offer You:Our benefits include, but are not limited to;Flexible working and holiday entitlementsDiscounted childcareQuarterly Employee Appreciation WeeksAnnual gala award eveningFantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and moreWide range of wellbeing resources, supporting our teams for the ups and downs of daily lifeWhy Bright Horizons?We’ve been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.What you will be doing90% of role will be handling inbound calls by telephone, providing information, booking personal tours and taking reservations for Back –Up Care business.Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following their booking or enquiry.Educate customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines, whilst assessing their care needs.Maintain a high-level of customer satisfaction.What We Are Looking For:Previous experience within customer services, inbound contact centreAbility and available to work the shift pattern between 7am-7pm / Monday to FridayAttend meetings and training in the office 1-2 per weekQuiet and distraction-free working space.Good internet connection.Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for! Please note, due to our sector all roles are subject to an Enhanced DBS. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advertWe look forward to receiving your application!If you experience any problems, please email europe.recruitment@brighthorizons.com and we will be happy to help.