Jobs, fresher vacancy - Service Level Manager and Dashboards • Yorton Heath

Company: BREVCO

Yorton Heath

EXPERIENCE AND EDUCATION:Essential Qualifications/Experience:· A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 10+ years of relevant experience· Sound knowledge and provable experience with Cyber Security KPIs, KQIs· Provable experience on designing and facilitating the implementation of Cyber Security Dashboards· Sound knowledge and wide-experience with KPIs & KQIs and formal reporting on User Experience· Experience in leading Dashboard development teams and working groups in military IT environments· Experience in leading and instructing technical teams implementing KPIs and KQIs· Sound knowledge of Dashboard UX Design, Transition and Operation processes with proven experience on one of these processes· Sound knowledge of ITIL processes with proven experience on one of these processes· Sound knowledge and experience of IT Service Level Management· Experience in writing UX Deliverables, Requirements documentation and understanding translations into technical solutions· Sound experience in reporting and use of BI tools· Sound knowledge and experience with monitoring tools and techniques on measuring service qualityDUTIES/ROLE:· Being the main interface with customers receiving, understanding, further developing and documenting the requirements related to Cyber Security KPIs and KQIs· Develops a service performance dashboard design methodology, document it and present it in various forums where customers are involved· Translates high-level customer and business requirements into actionable technical level requirements· Communicates with SDMs, customers and other stakeholders and maintains common agreement· Translates the KPI requirements into technical terms to enable automation of KPI dashboard reporting· Tasks and guides data analysts for technical implementation of new or improved KPIs· Ensures monitoring and reporting of agreed KPIs, provision of services, and quality of delivered services· Produces technical documentation and status reports· Encourages collaboration between Service Delivery entities and performs proactive customer reviews in cooperation with Demand Management and the Service Owners· Requirement management for data visualization through selfservice dashboards· Actively supports and engages with experts and stakeholders to ensure continuous improvements are identified through review and benchmarking processes