Jobs, fresher vacancy - Awards Coordinator - Customer Engagement (9 Month FTC) • UK

Company: Informa Festivals

UK

Job DescriptionThe LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It’s five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress.LIONS is going through an exciting time as it’s recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community.You will join a team of change makers. The team’s purpose is to champion change to create the most powerful global creative community and drive growth for the brand. You will be supporting entrants in submitting their work into our Awards, ensuring everyone receives world-class customer service, in addition to managing relationships with several key customers. You’ll be growth-minded and able to articulate the LIONS Awards vision to new and mature audiences with ease. Key accountabilities ● Providing customer service to companies entering our Awards over phone, email and in-person. ● Delivering on growth strategies for different markets and customer groups. ● Reporting on the effectiveness of your activity and sharing insights with the wider Awards team. ● Presenting to customers over video calls and in person. ● Key point of contact for several key customers - fostering strong relationships and addressing their needs. ● Managing administrative tasks, including processing entry withdrawals, reallocations, and deadline extensions to ensure smooth program operations, among others. ● Assisting in the training and management of seasonal staff hired to assist the core Awards team in the lead up to Festivals. ● On-site coordination and delivery of Awards activities which supplement the overall customer experience.