Jobs in London - ServiceNow Developer • Central London

Company: Veterans Job Hub

Central London

Location: We operate a flexible, hybrid working environment with the candidate required to travel to either Arqiva’s London, Winchester, or Emley Moor office up to twice a week. We Offer: Up to £83K base salary 10% Bonus 6% pension contribution Private Medical 25 days annual leave Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Work. Life. Smarter. Our commitment to a flexible and hybrid working culture The Role: Input to solution designs based on the functional and non-functional specification provided, engaging with Customers, Analysts, Testers, and Architects Provide input to the design process and application solution architecture to support continuous improvement. Review and approve designs to ensure compliance with Arqiva policies, standards, and existing complex bespoke customisations, integrations, and configurations. Develop, test, document, and implement functional/technical solutions to fulfil growing business requirements following ITIL processes. As a Subject Matter Expert, provide technical and functional leadership within Arqiva, sharing knowledge and skills, and provide mentoring support to peer team and business users. Be the authority on the underpinning system data structure and integrations to and from other core systems. Identify and resolve compatibility and performance issues across a fully integrated set of independent systems. Provide On-Call, out of hours support (Rota) for Critical 24×7 applications and services. Provide third line operational support and maintenance for existing and new applications and integrations. Liaise with business users to understand, analyze and resolve identified operational issues within agreed service levels, collaborating with 3rd parties/vendors as required. Support Audit enquiries and provide supporting data in compliance with regulatory and professional standards bodies. Manage and audit access controls at application level. Liaise with business users to resolve operational data anomalies, build scripts to provide data extracts, and support ad-hoc bulk update processes. Support Patching and Upgrade deliverables in line with Vendor, Architectural, and Security guidelines. Liaise with Platform Owners to support contractual compliance with Vendor roadmap. Drive innovation, both small and large, into and through the business; deploy and evidence with outcomes, a continuous improvement (CI) mindset. Bring a commercial perspective to the operation, with a particular focus on cash management, cash preservation, and optimizing returns on investments made in assets and tools. The Person: Qualifications: Degree (preferable) or Higher-Level Apprenticeship in Computing/Electronics/Communication Systems or significant industry experience in one or more of the required areas. Required Expertise: Knowledge and experience in configuring/developing solutions in ServiceNow. Knowledge and experience in 3rd line support of ServiceNow. Knowledge and experience of ITIL Service Management Practices. Working knowledge of testing practices and use of ATFs. Required Technical / Professional Skillset(s): Strong knowledge and experience of ServiceNow FSM and ITSM modules, Integration Hub, and App Engine. Good knowledge and experience with other ServiceNow modules, principally SPM, CSM, ITOM, and IRM. Knowledge and experience of working in both AGILE and Waterfall frameworks. Knowledge and experience of other Enterprise IT applications including On-Prem and SaaS (Cloud) solutions would be beneficial. Why Join Arqiva? We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us. Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products; you will have opportunities to learn and develop with us. Your Wellbeing: Our wellbeing mission is to help our people to be the best version of themselves at work while still having the time and energy to live a full life outside of work. Our focus for 2024 is to Win, Grow, Go Faster – to find out more, contact us and apply! Inclusive Arqiva: Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans, and Inspiring Women – join and contribute to our active networks!