Jobs in London - Customer Start Up Co-Ordinator • West London

Company: ICS

West London

About a career with ElisThe role of a Customer Start Up Coordinator is to ensure a trouble-free start-up and collection change that meets the contractual agreement. You will plan and coordinate installations working closely with all internal departments and teams and liaising with customers to overall support the Elis mission to develop and provide value-added textile, hygiene and safety solutions. Your Mission at ElisPrepare project plan for start-up/collection change with clear milestones.Set up new customers on Internal System (AX) and keep the installation monitor up dated with all comments.Plan and monitor start-up/collection change activities such as size fittings, wash tests, reporting requirements etc.Verify operational capability to deliver according to agreed service levels.Monitor that customer implementation is in line with contractual agreements, agreed timeline and escalate to Sales & Account Management and Operations.Keep customers and internal stakeholders updated on Start-up progress.Monitor expected lead times throughout and keep all updated during weekly installation meetings. Participate in start-up/collection change of international and national contracts when relevant. Engage with relevant internal resources to ensure contract is implemented according to agreed timeline and plan corrective actions if necessary.Verify that first delivery meets customer expectations and evaluate start-up project to capture lessons learned.Highlight to all any concerns you have during the process where we could potentially not deliver on promise.Plan relevant customer training e.g. use of services, products etc. to proactively accommodate problems.Send, monitor and share results from start-up survey.Ensure post-integration and handover to local operations teams once implementation is complete.Stationary, First Aid Equipment, PPE OrderingBooking Courses, Training Card UpdatesGeneral Administrative Support DutiesWhat will make you stand out?Display a customer centric mind-setAbility to work effectively in a matrix organisationStrong planning skillsExcellent communication skills both oral and in writingStructured and self-drivenGood understanding of Microsoft systemsFluent in English both oral and writtenGCSE’s or relevant experienceProject management experience desirableKnowledge and Skills:Ability to use sizing sets to measure the wearers exact size.Ability to accurately use a tape measure as required.Ability to accurately complete the documentation to report the exact requirements for the CSC and the CS team to order/replace whichever is relevant.Customer-focused skills, respectful, diplomatic and tactful.Flexible attitude to work patterns (potential early starts or late finishes & regular overnight stops as required by the business).Full Clean UK Driving Licence Required no more than 6 points.A basic DBS check What's on offer? 29 Days Holiday Discounted Gym Membership Employee Assistance Programme Salary DOE £26,000 - £28,000Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able offer, and encourage career growth, and have national coverage to facilitate ambition. Interested?Then apply online! Your contact person: Aaron Buffery Recruitment Manager Tel: aaron.buffery@elis.com