Jobs in London - Telecare Officer • South East London

Company: CRA GROUP RECRUITMENT AND PAYROLL LTD

South East London

2-3 months contract with a Local AuthorityJob PurposeTo provide emergency and support services to Lewisham’s Telecare service usersTo offer advice and information to users, their next of kin and liaising with other council departments and outside agencies.To visit users in their own homes, providing assistance and care to vulnerable adults.To ensure the provision of a high quality and effective 24 hour service to users of Linkline in accordance with current policies and practices.To actively ensure equality of service delivery in accordance to the council’s equalities.Key Duties/Accountabilities To answer calls from service users on the computerised calls handling facility in accordance with procedures and the TSA code of practice. Assessing the nature of an emergency call, prioritising the level of urgency and responding accordingly.To visit service users, driving to their homes, identifying the extent of practical and emotional support required, contacting and liaising with emergency services and other statutory /non statutory agencies when necessary.To provide emergency assistance in the form of First Aid, resuscitation, personal care and safer moving and handling where necessaryTo undertake initial crisis support to users and their families, liaising with Adult teams, specialist hospital teams and other health care professionals.Essential Experience RequiredExperience Of supporting vulnerable people in their own homes or within organisations or in services that provide direct assistance or care is essential.Experience Of carrying out a wide range of general administrative tasks is essential.Essential Qualification Required:A good general standard of education, written and good verbal skills is essential. Additional information to note:Working hours: 35 hours per week.Enhanced DBS check is required for this role. The closing date for this position is 20th January 2025.