Job DescriptionReporting to the GBS Head of Process and Service Architecture, your main responsibility will be to design, develop, and introduce new GBS services effectively. Initially, you will focus on developing new Order-to-Cash (O2C) functionality, including CRM integration and online payment systems, supporting the proactive design of centralized O2C capabilities, and forming part of broader service and platform architecture investments. Eventually, the scope can expand to other process areas like Procure-to-Pay (P2P) and Record-to-Report (R2R).You will own the solution design and delivery while ensuring alignment with evolving GBS global standards. This involves coordinating with IT on upstream tools, such as order management, to ensure a seamless customer experience while minimizing manual interventions. You will ensure that key considerations such as controls, legal entity structuring, accounting, and tax compliance are incorporated into process and tool designs. Additionally, the role involves managing GBS and business stakeholders and updating process scorecards and metrics to flag potential issues early.This is a collaboration role and will work closely with the Technology Services and Support (TSS) function to build equivalent strength in GBS solution design, service architecture, and control frameworks, crucial to delivering new O2C platforms and services.Key Accountabilities & ResponsibilitiesRepresenting GBS in all aspects of Solution and Service design, working closely with TSS, GBS colleagues (especially GPOs), group functions and divisions. This will include service definition, solution pathways, design, approve, build as well as ensuring controls are designed where required Support integrations of new businesses as GBS support business acquisitions and divestments with the role providing support to the various project teams on specific process and service related areasProvide support to key Business led projects as GBS needs to update processes and ways of working based on Business Projects e.g. integration of a new Order Management Tool for a Division or GBS considerations as Business projects look to set up new legal entitiesDesign and architect solutions to solve business problems in Partnership with GBS, TS&S and Business Stakeholders often working as part of cross functional teamUnderstand the as is process environment including understating how this varies from overall new global process design. Support the definition of to be process design aligning with the global standard process and completion of a fit gap analysis between as is and to be definitions as required.Definition and implementation of key process controls, dashboards and scorecards to ensure manual and automated processes are properly controlledImplementation of updates or new processes across our GBS environment including Management of key risks and issuesEnsure GBS-related costs of service development are budgeted, tracked and recharged as appropriate.Stay Current with Industry Trends: Stay abreast of industry trends, technologies, and best practices.Ensure that all relevant company policies and control requirement are adhered to.
Updated: 14 January 2025
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