Jobs, fresher vacancy - Customer Service Advisor • Kent

Company: Daniel Owen Ltd

Kent

Role: Customer Service Advisor Rate: £12.48ph (PAYE) £16.14ph (umbrella) Duration: 3 months Temp to Perm Location: Chatham, Kent Primary point of contact for customers - A successful candidate will play a pivotal role in delivering exceptional services. Managing a high volume of calls and ensuring service standards for contact through different channels are delivered This role is responsible for providing assistance and solutions for customer queries at first point of contact - Examples include repairs, payment requests, simple tenancy queries and information about moving home. Supporting a positive complaints culture, listening to customer feedback, passing ideas for improvement on to colleagues and managers. Providing an accurate and concise recording of all customer contact using appropriate language that demonstrates empathy and respect.