Jobs in London - Counselling Practice Administrator • South West London

Company: Leone Centre

South West London

Remote AdministratorWe have a unique opportunity for a remote Counselling Practice Administrator. (Applicants must be UK based for insurance purposes.) You will be an integral part of the Leone Centre practice, a highly valued service provider that has developed a reputation over many years for quality and excellence around therapy and consultancy. Bringing together soulful and holistic approaches and organisational consultancy perspectives, Leone Centre offers a variety of highly regarded services ranging from Individual Counselling & Psychotherapy to Couple Counselling, Family Counselling and Corporate Services. The RoleAs a practice administrator, you are the first point of contact for client inquiries and will be responsible for a variety of administrative duties that contribute towards the smooth running of the Leone Centre. Due to the nature of the role and our growing business, it is essential that the administrator is versatile and able to undertake a range of different tasks at any one time with an entrepreneurial spirit. Reporting to the Practice Manager, you will be required to keep in good communication and provide regular updates with important information/events.Job Details:Contract: Self-employed.Hours: around 15 hours/week on average. (Hours to be agreed, within the range of Monday to Friday 9am to 6pm and 3 hours on a Saturday every 3 weeks.)Hourly rate: Based on experience.Location: Must be based in the UK, working remotely or London-based. Only applications with a cover letter will be considered.Responsibilities:Organising responses to client enquiries and managing all the referral processesBook appointments, cancel and make changes using the practice’s online appointment booking systemRecord new enquiries on the client database, following up as required, forward relevant forms and confirmation emails to Leone Centre therapists Manage all general administration tasks Administrate the recruitment of new associate members of the team from initial advertising through to interviewInduct and set up new starters on our database, requesting references, documentation and keep associates’ documents up to dateBe part of the training process for team members on our policies, procedures and booking systemsCommunicate with the team on any updates, training, events and meetingsActively identify and escalate areas for improvement in the running of the Leone Centre as we grow and evolveContribute to the review and improvement of all processes to ensure outstanding efficiency at all timesCollaborate with the Leone Centre team to ensure preparedness for all tasks at hand in any absenceYou must have:Excellent communication skillsA confident, positive, empathetic and friendly mannerExcellent written English, grammar, punctuation and attention to detailExceptional organisational skills and ability to work as a teamExcellent proofreading and formatting skillsThe ability to prioritise and deliver to deadlinesThe ability to use initiative and be calm under pressurePC or laptop with paid for Anti-Virus and Anti-Malware installedReliable internet connectionA mobile phone which can be solely dedicated to this role (paid SIM provided by us)Experience in online appointment booking systemsKnowledge of cloud-based storage systems Have a good understanding and commitment to confidentialitySound knowledge of the General Data Protection Regulation (UK GDPR) Desirable:Experience in using health record management systemsAt least 3-5 years PA experienceExperience of working in a private practice or NHS settingBlog and content writing skillsExperience of using WordPressExperience in marketing, using various mediums, project planning, etc.Knowledge of posting to different social media platformsSEO knowledge and skills.Web design; creation, updating and improving, including coding. Benefits:The ability to work from home within the UK and/or to avoid long commutes. Opportunity to be part of a valued and expanding practice offering an excellent service to our clients.Help make a difference to clients: you will be the first and very important point of contact How to apply:Only applications with a cover letter will be considered.Send an up-to-date CV and a cover letter explaining how you meet all of the essential requirements for this role. Note: We reserve the right to close this post without notice due to high response numbers. If you do not hear from us, please assume that your application was unsuccessful this time. About Leone Centre: Leone Centre associate counsellors, psychotherapists and consultants are all thoughtfully chosen for their experience and passion. We are all committed to providing the best possible service to our clients and to ongoing additional professional development, further training and reflective practice that complement and nurture our work. We are an internally funded organisation and not dependent on Venture Capital or any other source of external funding. We solely concentrate on developing our provision of counselling, couples and marriage therapy and organisational consultancy in the best way we know.