Jobs in London - Front of House Manager • North West London

Company: Anchor Group Services

North West London

Job Role: Front of House Manager Working Hours: 45 hours per week, 9am to 6pm Salary: £45,000 - £50,000 depending on experience Location: British Medical Association, London, WC1H 9JP Reporting to: Regional Operations Manager Overview An exciting opportunity has arisen at Anchor Group Services for a motivated and professional Front of House Manager to join the team on our prestigious contract with the British Medical Association (BMA). In this role, you will be responsible for overseeing both the front of house reception team and the security team, ensuring the smooth operation of both services.We are looking for an experienced leader who can provide hands-on management to deliver exceptional service to internal and external clients, fostering a collaborative environment that promotes both security and customer service excellence. Your ability to manage these teams effectively while maintaining high standards of professionalism will be key to your success in this role.The successful candidate will need to hold a valid SIA Licence as minimum, a CCTV Licence is desirable but not essential to start. Main Responsibilities: Promoting and supporting a first-class, professional reception and security service. Ensuring team adherence to uniform and procedural standards. Liaising with the BMA’s event team to ensure a professional reception service. Handling internal/external client issues and escalating when required. Conducting administrative tasks and generating reports. Managing the weekly rota for both reception and security teams. Leading meetings with hosts/organisers to cover all details of functions. Maintaining cleanliness and organisation of the reception area. Developing the team through empowerment, support, and continuous training. Ensuring compliance with health and safety regulations and conducting regular fire testing. Client Service and Visitor Experience: Managing internal and external bookings and liaising with various departments on conference requirements Delivering a 5-star service and warm welcome to all visitors. Monitoring customer feedback and producing appropriate action plans. Ensuring the reception desk is always manned and provides a welcoming, clean, safe, and secure environment. Supporting building management with ad-hoc duties as required. Requirements Minimum 2 years’ experience managing a team in a corporate environment or in a 5-star hotel. Excellent customer care skills. Experience in developing a strong sense of community and engaging with clients. Immaculately groomed with a professional appearance. Polite, tactful, diplomatic, and patient. Organised, efficient, and able to work under pressure. Excellent verbal and written communication skills. IT literate in MS Office Suite (Word, Excel, Outlook). Knowledge of the Data Protection Act (DPA), Access Control, and CCTV Systems. Valid SIA security and CCTV Licences. Fire Marshal and First Aid training preferred. IOSH certification. Benefits Access to Professional Development Qualifications via The Anchor Academy. Full training provided. Auto Enrolment Pension. Wagestream - a money management app that gives you access to a percentage of your pay as you earn it. Free Employee Assistance Programme 24/7 including access to counselling. What’s Next? If you think you have what it takes, APPLY NOW and we'll be in touch. Other companies may call this role: Reception Manager, Guest Services Manager, Front Office Manager, Security and Reception Manager Within commuting distance of: Islington, Camden Town, Marylebone, Paddington, Dalston, Whitechapel, Canary Wharf, Watford, Harrow, Hemel Hempstead, Bushey, and Berkhamsted.