Jobs, fresher vacancy - Hardware Technician • UK

Company: Compass Education

UK

Come shape the future of education with us. At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We're a global provider of School Management Information Systems (MIS) and already support over 3,000 schools across Australia, Ireland and the UK.We are excited to embark on this journey of growth and want enthusiastic individuals to join us on the ride!We want thinkers and problem solvers, who celebrate diversity and thrive in a collaborative team environment to join us and help us transform the lives of teachers, students, and parents all over the world. You'll work as part of a fun, hardworking team who takes ownership of their work and loves to celebrate successfully delivering wins for our customers and for Compass.About the Role & TeamWorking as part of the Onboarding Team, the Hardware Technician will ensure seamless operation of card printing systems, thermal printers, and kiosks across multiple school sites in both the UK and Ireland. You will be responsible for the full lifecycle management of hardware systems, including setup, maintenance, troubleshooting, and issue resolution, communicating with schools and internal teams to support card issuance, hardware functionality, and system provisioning.In this role, you will: Manage the setup, configuration, and maintenance of card printers, kiosks & thermal printers for optimal performance, including inventory management of supplies. Coordinate the printing and distribution of school ID cards within established timelines and monitor school portals to facilitate the activation and management of school cards. Troubleshoot and resolve card quality and hardware issues, escalating unresolved problems to relevant support teams as necessary. Provide technical support and troubleshooting for kiosks and thermal printers, addressing hardware and software malfunctions and liaising with internal and external teams to resolve complex issues. Escalate unresolved or critical hardware issues to the AU Hardware Team, following established procedures to ensure prompt resolution and minimal disruption. Lead the provisioning of new kiosks and canteen systems, ensuring readiness for deployment. Serve as the primary contact for hardware-related support queries, internally providing technical assistance and troubleshooting services to resolve issues and directly liaising with schools on ID card dispatches. Maintain and manage card management software, working closely with the Onboarding team to deliver training on hardware provisioning processes. Proactively raise hardware support tickets or change requests when hardware issues cannot be resolved internally, ensuring that all necessary details are captured and escalated to the appropriate teams for action. Keep detailed records of all hardware support issues, including ticket statuses and resolutions for transparency with relevant stakeholders. Any other duties as requested by your manager. RequirementsAbout YouTo be successful in this role, you will possess strong technical skills, have a high attention to detail, and the ability to manage competing priorities in a fast-paced environment.You will also show: Demonstrated experience in hardware setup, maintenance, and troubleshooting, particularly in the context of card printing systems, thermal printers, and kiosk hardware. Strong problem-solving skills with the ability to diagnose and resolve technical issues quickly and effectively. Excellent organisational skills, with a proven ability to manage inventory and track stock levels to meet operational demands. Strong verbal and written communication skills, with the ability to convey technical information clearly and effectively to both technical and non-technical audiences. Experience working collaboratively with support teams, escalating issues when necessary, and ensuring timely follow-up on outstanding issues. A proactive and customer-focused mindset, with a commitment to delivering high-quality service and support. BenefitsWhat’s in it for you? We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment. Learning & Development opportunities - we want you to grow and get the most out of your role! 25 days Annual Leave + all statutory Public & Bank Holidays. Pension – 9.5% employer contribution. 24/7 access to our confidential Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support. It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.Compass is proud to be an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.Prior to commencing employment, we will require:Verification of unrestricted work rights in UK (eg citizenship, passport, or birth certificate).Salary Range: £25K - £30K#CompassUK