Jobs, fresher vacancy - Service Coordinator • Norfolk

Company: Monarch

Norfolk

Join Monarch, the UK's leading provider of water softeners, as a Service Coordinator in our dynamic team based in Diss. With more than 50 years of expertise, we pride ourselves on delivering exceptional service and quality to our customers.As a Service Coordinator, you will be at the forefront of customer interaction, managing service inquiries, scheduling maintenance visits, and ensuring that our engineers are optimally deployed. Your role will involve handling customer queries, promoting our product range, and providing essential administrative support.The right candidate will possess excellent communication skills, a friendly demeanor, and the ability to work both independently and collaboratively within a team.A proficiency in Microsoft Office products is also required to facilitate daily tasks and improve efficiency.Requirements Manage customer inquiries and schedule service and maintenance visits. Collaborate effectively within a team to achieve service excellence. Demonstrate the ability to work independently when required. Process payments over the phone accurately. Assist in stock management and ordering supplies. Oversee diary management for scheduled engineering visits. Perform general administrative duties, including data entry and processing. Benefits 25 days annual leave + bank holidays Full training and continuous support with your team There’s onsite parking Cycle to Work scheme available A market leading company pension Life insurance Employee rewards and discounts Option to join Health Care Cash Plan 24/7 365-day access to Employee Assistance Programme through Health Assured Access to on-going learning and development with our online learning platform